Turning complex medical, cross-border, and AI operations into something the field can actually run.

Shingihou Co., Ltd. was founded in Fukuoka in 2015. We organize medical, cross-border, and AI operations — which tend to get complicated — by area of responsibility, and guide you to the right contact point.

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Medical & Cross-Border Support Import & Compliance Support Clinic DX AI Phone & Automation

Patients

AI phone & LINE booking

Overseas patients

Multilingual support

Pharma & reagents

Procurement support

Medical Institution

Unified operations

AI phone answering

Multilingual support live

ENTITY

What is Shingihou Co., Ltd.?

Shingihou Co., Ltd. is based in Fukuoka City and operates businesses in overseas patient coordination, import-procedure support for medical institutions, clinic DX, AI phone/operations automation, web/SNS operations support, and related products. Rather than medical practice itself, it supports the organization of language, documents, communication, user flow, and business processes between medical institutions, patients, and businesses.

MS PLATFORM & AI PHONE

Booking, reception, and AI phone for clinics — in one flow.

With MS Platform and SGH Phone, we organize clinic booking, intake, and online-consultation flows, and automate phone handling, inquiries, and CRM follow-up. We make no medical judgments; these are systems that support the operations of medical institutions.

View the MS Platform demo →Go to SGH Phone →

On-site image of coordinating clinic booking and phone reception

Phone & reception flow

01Incoming call
02AI response / IVR
03Booking & records
04Notification

Booking and intake-form setup

Online-consultation flow design

Confirming implementation scenarios via the MS Platform / Tachibana demo

First-line reception and categorization via AI phone

Guidance and recordkeeping based on confirmed information

Handoff to staff and CRM integration

MEDICAL SUPPORTER

From overseas to Japanese care — multilingual, before arrival through follow-up.

A cross-border medical coordination contact point connecting overseas patients, families, and referral sources with Japanese medical institutions. It does not make diagnoses or treatment decisions.

On-site image of multilingual support and document review during consultation

01Inquiry
02Multilingual support
03Pre-arrival prep
04Care support
05Follow-up

Multilingual communication and medical interpretation

Liaison with Japanese medical institutions and document organization

Pre- and post-travel procedure and schedule confirmation

Go to Medical Supporter →

PROCUREMENT SUPPORT

Procurement support: import procedures and research reagents.

We bring together pharmaceutical import-procedure support (KusuriJapan) and a research-use-only (RUO) reagent supply contact point for corporate clients (SGH Bio Lab) as procurement support. We do not guarantee efficacy, safety, customs clearance, or delivery timelines.

Neutral image of import-procedure and document review

official

KusuriJapan | Pharmaceutical Import Procedure Support

For those who need to confirm import procedures for pharmaceuticals and related medical products.

Organizing required documents and confirmation items
Guidance on import-procedure information
An import-support contact point for medical institutions

Go to KusuriJapan →

Lab operations image of reviewing research-use-only reagent supply for corporate clients

related-businessRUO / B2B

SGH Bio Lab

A B2B supply contact point for research-use-only (RUO) reagents for corporate clients.

Go to SGH Bio Lab →

OTHER BUSINESS

Other Business

AI and operations automation, Web/SNS operations support, and regional/related businesses — each guided within a clear scope of responsibility.

891 | n8n & Operations Automation

Workflow automation via n8n
LINE, Gmail, and Google Workspace integration
Automated recording and notifications to CRM

Go to 891 →

Web/SNS | Operations Support

Organizing website and social-media operations
Google Business Profile setup and maintenance
Designing a review-response policy and inquiry flow

Visit the site →Related Business →

Related Business

Related Business →

Representative Director and President Lin Chichuan

FOUNDER

President Message

The name "Shingihou" is inherited from a rice and grain shop my grandfather ran in Yilan, Taiwan, about a century ago.

Read the message from the representative

COMPLIANCE

Not a medical judgment — a system that supports on-the-ground operations.

View the disclaimer

Medical judgment stays with physicians

We do not perform diagnosis, treatment planning, prescribing, or medication selection. Medical judgment is made by physicians and medical institutions.

Guidance on confirmed information only

We support reception, categorization, recordkeeping, and handoff, and provide guidance based on confirmed information.

Safe handling of personal medical data

Detailed personal medical information is handled through secure methods, within a clearly defined scope of responsibility.

SNS

Official SNS

View all SNS accounts

SERVICE ROUTING

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Contact

It's fine if you haven't fully organized what you'd like to discuss yet. Please start by choosing the closest area and sending your message — we'll review it and route it to the right contact point.

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